Return & Exchange
We accept returns for a refund or an exchange if you are not completely satisfied with your order.
Please contact us by e-mail (firstname.lastname@example.org) within 7 days of receiving your order and we will issue you with a returns reference number and the returns documents.
Print and complete the returns form ensuring that it is signed agree with our Returns Policy. If you would like an exchange please indicate the desired item including the size required.
In the event of an exchange there is no charge to ship out the replacement items. All exchanges are based on stock availability.
Please return goods to us within 14 days of receiving the returns form from us.
Christmas ReturnsWe will be extending our returns policy for online orders during the Christmas period. Orders placed from 1st December to 25th December are eligible for a return. Please ensure to contact us by 3rd January with your return request.
ZOOFASHIONS.COM is offering free worldwide returns for a limited period starting from 10th October. Items can be returned with UPS free of charge if they were ordered during this promotional period.
Arranging Free Collection Your return can be collected from your home, work or any other convenient place.
UK Collection Contact UPS to book a convenient time and place to collect the parcel from you, by calling +44 (0)3457 877 877.
Alternatively, you may elect to drop your parcel off at a local UPS Access Point. UPS have over 2,800 Access Points across the UK. We may suggest Access Points close to your shipping address and include them on your UPS Shipping Label. You can also follow the link below to find your nearest UPS Access Point:
Visit the UPS website and select the contact number for your country: www.ups.com. Contact UPS with the given number to book a convenient time and place to collect the parcel from you.
To ensure your return is covered by our free returns we recommend that items are returned from the same country that they were delivered. Any items returned from an alternative country may incur additional fees and may experience delays with customs clearance.
We prefer that items are returned to us via UPS to ensure that they are protected and insured during transit. However, you may return the goods by your own secure means. We advise you to send items back to us via registered delivery or courier and that you retain proof of postage. Ensure that the items you are sending back to us are adequately insured as we cannot be held liable for any loss or damage in transit back to us. Our address for all returns is: ZOOFASHIONS.COM Returns Dept., 222-224 High Road, Ilford, Essex IG1 1QF UNITED KINGDOM
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
Please do not remove the white security seal until you are happy with your order. We are unable to accept a returned item with a broken security seal.
Funds for returned items will only be credited to accounts initially used to purchase the returned item.
Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from ZOOFASHIONS.COM. However, customers that excessively return items may be refused at our sole discretion.
If you require any further information on our returns policy please contact us using the details on the Contact page. Legal ownership of goods will remain the property of ZOOFASHIONS.COM until orders have been accepted and all due funds have been cleared. In the event of ZOOFASHIONS.COM offering a refund to you, legal ownership of the goods will revert immediately to ZOOFASHIONS.COM. Goods are fully insured during transit and goods become your full responsibility once they have been delivered.