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Product-returns

Free Returns

ZOOFASHIONS is offering free worldwide returns with UPS.

We accept returns for a refund or an exchange if you are not completely satisfied with your order.

Please contact us by e-mail (info@zoofashions.com) within 7 days of receiving your order and we will issue you with a returns reference number and the return documents.

Print and complete the returns form ensuring that it is signed confirming our Returns Policy. If you would like an exchange, please indicate the desired item including the size required.

In the event of an exchange, there is no charge to ship out the replacement items. All exchanges are subject to stock availability.

Please return goods to us within 14 days of receiving the returns form from us.

We will only accept a return if the item is new and unused. We will not accept any item that shows any indication that it has been worn. We also cannot accept the return of any undergarments/socks for hygiene reasons. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.

Please do not remove the white security seal until you are happy with your order. We are unable to accept a returned item with a broken security seal.

Funds for returned items will only be credited to accounts initially used to purchase the returned item.

If you require any further information on our returns policy please do not hesitate to contact us.