We will be extending our returns policy for online orders during the Christmas period. Orders placed from 1st December to 25th December are eligible for a return. Please ensure to contact us by 3rd January with your return request.
We accept returns for refund or exchanges. Please contact us by e-mail within 7 days of receiving your order and we will issue you with a returns form and a returns reference number. Fill in the returns form completely and ensure that it is signed. Display the reference number clearly on the outside packaging.
Please return goods to us within 14 days of receiving the returns form from us. All shipping costs involved will be entirely the customer’s responsibility. In the event of an exchange, we do not charge to ship out the replacement items. We will reimburse the shipping costs if you have returned an item to us due to the item being faulty or damaged and our quality control team have accepted the item to be faulty.
We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
Please do not remove the white security seal until you are happy with your order. We are unable to accept a returned item with a broken security seal.
Funds for returned items will only be credited to accounts initially used to purchase the returned item.
If you require any further information on our returns policy please do not hesitate to contact us.