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Click & Collect and Virtual Appointments

Click & Collect


Click and Collect is now available - Place your order online and collect in store.

To use this service, please select the ‘Click and Collect’ shipping option during the checkout process and make your payment with a Credit/Debit card. Unfortunately we cannot accept payments with PayPal for Click and Collect orders.



We will contact you by email within 1 hour (during operating hours) to confirm your order is available for collection and we will help you book an appointment slot for you to collect your order.

Our Click and Collect service will be available between 10am and 5pm, Monday to Friday from our store in Ilford, Essex.

Store Location:

222-224 High Road
Essex IG1 1QF
United Kingdom

Free parking is available for our customers at the rear of the store. Please call the store upon arrival to gain access to the car park.

When collecting your order, please bring the original credit card used to place your order and 1 form of photo ID (passport or driving license).

If you are not completely satisfied with your Click and Collect order, you are welcome to use our free returns service for a refund or exchange. Please see our Return & Exchange page for further information on how to return your online order.


Virtual Appointments


You can now book a free virtual appointment with one of our style advisors. Your advisor will give you a virtual tour of our in-store showcase, allowing you to browse our unique designer collections from the comfort of your own home.

We offer the same top-quality, personable shopping experience that our customers have come to expect from their in-store visits. Your advisor will be happy to assist you in finding the items you’re looking for, offering impartial style advice and taking care of any queries or special requests that you may have.

Virtual appointments will take place via WhatsApp video call and can be made between 10:00am and 5:00pm, Monday to Friday. Please contact us by telephone or WhatsApp to book your virtual appointment.


Store:          +44 (0)20 8514 1595
WhatsApp: +44 (0)7843 897501

Operating Hours:

Monday:        10:00am - 5:00pm
Tuesday:       10:00am - 5:00pm
Wednesday:  10:00am - 5:00pm
Thursday:      10:00am - 5:00pm
Friday:           10:00am - 5:00pm
Saturday:       CLOSED
Sunday:         CLOSED


If you have any questions, please do not hesitate to contact us.

Store:          +44 (0)20 8514 1595
WhatsApp:  +44 (0)7843 897501